ServiceNow and Jira Service Management are ITSM tools designed to make it easier to manage tasks related to:
Both of these digital tools also help streamline internal and external customer support.
Organizations that choose Jira Service Management do so because they find value in the application’s compatibility with Atlassian Cloud or Data Center’s suite of digital tools. For many users, Jira Service Management is a more user-friendly and intuitive platform than ServiceNow. It is also typically a fraction of the price of ServiceNow for most organizations.
Jira Service Management also provides more opportunities for collaboration at every stage of the IT ticketing process and has better functionality for HR integration and onboarding.
First, we’ll learn how your team currently works in ServiceNow and make recommendations for improved processes, according to ITIL best practices. Then we’ll start mapping out your migration to Jira Service Management and any other relevant Atlassian applications. These early stages of assessment and planning lay the foundation for your migration.
Mumo Systems consistently earns exceptional customer satisfaction ratings from start-ups to members of the Fortune 100 in a wide range of industries. We aspire to exceed your expectations through careful listening and observation, strategic insights, thoughtful planning, and meticulous execution. As a result, our company has been recognized as Atlassian Partner of the Year for New Business and Customer Retention and Growth.