OUR PLAN FOR ATLASSIAN’S EXTERNAL ASSETS PLATFORM DEPRECATION

Atlassian has announced the deprecation of its External Assets Platform, which Checkout currently uses to store your assets. The deprecation deadline is December 31st, 2024.

Your assets stored on the External Assets Platform will need to be migrated to a new asset management solution to ensure uninterrupted service. We have plans in place to assist you through this transition.

• If you're on the JSM Premium or Enterprise edition, you can migrate your assets to Jira Assets using our step-by-step directions.

• If you're on the Standard edition or prefer not to move to Jira Assets, we'll automatically transition your assets to our internal asset management solution.

Yes, Checkout will continue to operate as normal regardless of where your assets are stored. Our goal is to ensure a seamless transition with minimal impact on your workflow.

Our internal asset management solution is a robust system we've developed to securely manage your assets within Checkout. It ensures you have uninterrupted access to your asset information without needing to migrate to Jira Assets.

Yes, we are integrating with alternative asset management systems to provide you with additional options. This integration allows you to manage all your procured assets centrally within Checkout, offering a full cycle asset management. Note that additional fees may apply.

If you wish to migrate to Jira Assets, you can begin the process now using our provided directions. If you prefer to move to our internal solution or need assistance, please contact our support team, and we'll handle the migration for you before the December 31st, 2024 deadline.

We've prepared step-by-step instructions to help you migrate your assets to Jira Assets. Please refer to this guide for detailed directions. If you need assistance, our support team is ready to help.

If no action is taken by December 15th, 2024, we'll automatically transition your assets to our internal asset management solution to prevent any service disruption.

There are no additional costs for migrating your assets to our internal asset management solution. However, upgrading to Jira Premium to use Jira Assets may involve additional costs as per Atlassian's pricing.

We aim for a smooth transition with minimal impact on your daily operations. The migration process is designed to be seamless, ensuring that you continue to have access to your assets without interruption.

Absolutely. We prioritize the security of your data. All migrations are conducted securely, and our internal asset management solution adheres to strict security protocols to protect your information.

Our support team is here to help you through every step of the process. Please reach out to our support team , and we'll be happy to assist you.

Moving to Jira Assets allows you to leverage advanced asset management features integrated within the Jira ecosystem, providing enhanced functionality and streamlined operations.

No problem. If you're not ready to upgrade, we'll automatically transition your assets to our internal asset management solution to ensure you continue to receive uninterrupted service.

We strive to perform migrations with zero downtime. If any downtime is expected, we'll inform you in advance to minimize any inconvenience.

Yes, we're working on integrating alternative asset management systems with Checkout. This will allow you to use third-party tools while managing your assets centrally within Checkout. Additional cost may apply

We'll continue to provide updates via email and within the Checkout. Please ensure your contact information is up-to-date so you don't miss any important announcements.